Comprehensive Maintenance

  • True business value that addresses your needs through a holistic approach that delivers IT processes and operational efficiency
  • Well coordinated service coverage through a single plan encompassing your entire IT infrastructure - including Servers, Storage, SAN, Networks, Desktops, Peripherals and Software
  • Coverage includes all required parts and materials
  • Includes scheduled periodic Preventive Maintenance Services
  • Repair-time commitment  to ensure quick and complete recovery
  • Timely response from our service professionals proficient in the specific platform
  • Remote problem diagnosis and support
  • Onsite hardware support - For critical issues that cannot be resolved remotely, an Interglobal Support Engineer is sent to customer site to diagnose, repair or replace components or entire units when necessary.
  • Asset management and monthly status reporting
  • Established escalation procedures and management

Preventive Maintenance
Carry out basic cleaning and service checks on all covered hardware
Run diagnostics checks to detect and correct any malfunction
Ensure all equipment operates at optimal level

Per-Call Maintenance
Call-to-repair services for customers under contract
Charges  are billed on per-visit
Parts are replaced and billed to the customer at approved rate

 Warranty Support Services
Strategic service alliance with leading original equipment manufacturers Provides hardware warranty services on behalf of the vendor
Invoking the provision of hardware warranty service in the name of the customer.

Asset Management and Tracking
Comprehensive asset audit and tracking
Monthly status report
Life-cycle advisory and disposal

 Data Backup and Disaster Recovery Services
Data backup and Recovery Services
Development of backup procedures
Disaster recovery planning, design and implementation
Security planning, risk and vulnerability assessments.

IT Network Management Services
Network maintenance and administration
Automated Network Device and Node management
Performance measurement, management and tuning

Base services that support applications, operations and end users
Skilled and courteous helpdesk technicians
Heterogeneous and Multiple Platform support